COROADO – Study Site Help Desk (SSHD)

The COROADO Study Site Help Desk (SSHD) is the project’s information desk responsible for the communication between the Work Package Members and the Study Site Partners. The Desk’s main objective is the regulation of information requests issues from Work Package Members to Study Site Partners. Project members and especially from study site areas can consult the SSHD for general questions with regard to the project work in the study sites. Specific questions with regard to Work Packages should be directed to Work Package Leaders.

SSHD Main Procedure
The following procedure aims at minimizing the confusion that might be caused due to uncontrolled information flow between the Work Package Members and the Study Site Partners. Therefore, all the project members are kindly requested not to bypass it.

1. Working Package Members send their information requests for the Study Site Partners to the SSHD.

2. The SSHD checks if the information requests are in line with the Description of Work, and if they do not overlap. Then the information requests and the relative answering deadlines will be sent to the Study Site Partners.

3. The Study Site Partners send their response to the information request to the SSHD. The Study Site Desk forwards these to the corresponding Work Package Members.

4. The SSHD sends e-mail reminders to the Study Site Partners when the deadline of an information request has passed, and a response has not been received yet, or will contact Study Site Partners by phone or Skype.

5. The Work Package Members evaluate the responses of the Study Site Partners and contact the Study Site for additional information on the same topic – if a different topic occurs the procedure should be repeated. Study Site Partners contact Work Package Members directly with questions on a specific information request.
The SSHD should be informed on this direct communication as well.

COROADO SSHD Contact Persons

Stavros Alexandris
Tel: +30210 529 4078
Skype: stalex-aua
Nikos Skondras
Tel: +30210 529 4086
Skype: Nikolaos.skondras1983
Vassilia Fassouli
Tel: +30210 529 4085
Skype: Vasfas_aua

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